Complete repair system. Computer or smartphone - Includes in-depth customer list, repair tracking, inventory management, customer messaging, over-the-counter sales, invoicing, calendar & reminders, quotes & estimates, service contracts, complete job and sales history tracking, comprehensive reporting.
No credit card required.
Increase efficiency and ensure nothing falls through the cracks by keeping each step front and center while also keeping a log of every step.
Service Shop Pro stores comprehensive customer information, set's the status to "Waiting for Service", field techs receive a text of the next job. In-shop personnel begin tracking the workflow.
Do your thing! Fix or upgrade it. Change the status to "Currently Working", "Waiting on Parts", "Pending Customer Approval". Keeps every step in the forefront so nothing gets overlooked.
Work now completed. For drop-off service, texting the customer directly from the software. For in-home work, technician can notify customer, make the bill, and accept payment.
When the job is finished and paid for, it is closed out and goes into history. If the customer is being billed, an invoice is generated and status goes to "Waiting for Payment". Status management makes sure you miss nothing.
Now available all in one place (and more).
Everything having to do with this job is right there on this screen. Get all your info, parts, labor, invoicing and even payment.
includedFor walk-in or "Over the Counter" sales, a fast POS (point of sale) entry and payment with full logging and inventory control.
includedWeb based performance and security WITHOUT the monthly/yearly subscription fees. Mobile friendly interface for on-the-road techs.
includedKeep track of upcoming appointments and upcoming events. Be reminded through the internal messaging system of tasks and meetings.
includedCustomers, especially repeat customers, can keep track of all past services at any time by visiting the customer portal. Information about the status of the current job as well as a list of all past work.
includedSend internal messages to other users on the system. Immediate delivery with audible alarm. Keep your people informed about any changes regarding the job. Text or Email customers regarding their repair. Or, just send them a Thank You!
includedOnce logged into the system, you'll get a quick look at how you're doing this week as compared to last week, this month as compared to last month, who's on-line, and a snapshot of the day. More in-depth reports are in the reports menu. Full sales and job history are easy to use with our in-depth search feature.
includedKeep track of parts by making sure they're accounted for on each job. Full, easy to use inventory tracking is included in the software. Know who added or subtracted inventory.
included"I can't believe how much money was getting wasted by a manual system. Service Shop Pro changed my whole business!"
Shop owner · independent repair shop
Tailored for HVAC Installation and Service
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